ISO 9004

ISO 9004 is a companion standard to ISO 9001 and deals with the CI process, it provides guidance for the continual improvement of your overall performance, efficiency and effectiveness based on a process-based approach. It focuses on meeting the needs and expectations of customers and other relevant parties, over the long term, and in a balanced way.

Compared to ISO 9001, which ensures quality management of products and services, while enhancing customer satisfaction, ISO 9004 provides a broader perspective of quality management, particularly for performance improvement. It will prove useful to you, if Top Management wishes to move beyond ISO 9001, in pursuit of ongoing improvement, measured through the satisfaction of customers and other stakeholders.