TQM is an integrated approach by your management to focus all functions and levels within your organization on quality and continuous improvement.
Over the years TQM has become very important for improving process capabilities in order to achieve them and sustain competitive advantages. TQM focuses on encouraging a continuous flow of incremental improvements from the ‘front line’ workforce.
TQM is not a complete solution formula as viewed by many – formulas can not solve managerial problems, but a lasting commitment to the process of continuous improvement can TQM requires a cultural transformation within your organisation and to institute the process, your management and Consultants must bring about a cultural transformation wherein all employees shed their individualism for a unified set of corporate values.
With TQM, quality is not the product but the process.